Shipping policy

Shipping Policy

Last updated: 20 July 2026

Thank you for ordering a Folklory. This policy explains how and when your Folklory will be delivered.

Digital Folklory (SGD 199)

Your digital Folklory is delivered as a private, secure listening link accessible from any device with an internet connection.

  • Production timeline: Typically within 2 weeks of purchase, subject to interview scheduling with the Guest.
  • Delivery method: You will receive an email with the private listening link once your episode is ready.
  • Access: Your listening page (listen.folklory.com) remains active indefinitely, subject to our Privacy Policy.

There are no shipping fees for digital Folklories.

Physical Folklory with Bluetooth cassette speaker (SGD 249)

Your physical Folklory includes the digital listening link (as above) plus a bespoke Bluetooth-enabled cassette speaker mailed to your chosen recipient.

Singapore delivery

  • Shipping partner: SingPost
  • Cost: Free within Singapore
  • Delivery time: 3 to 5 business days from dispatch
  • Dispatch: Within 5 business days after the digital Folklory is delivered

International delivery

We ship internationally via SingPost. We have delivered Folklories to customers in over 20 countries.

  • Shipping partner: SingPost (international registered or tracked service, depending on destination)
  • Cost: Calculated at checkout based on destination
  • Delivery time: Typically [7 to 21 business days] from dispatch, depending on destination country and local customs processing
  • Countries served: Most countries served by SingPost. If your country is not available at checkout, please email us at theteam@folklory.com and we will confirm whether we can arrange delivery.

Customs and import duties

For international shipments, the recipient is responsible for any customs duties, import taxes, or other charges levied by the destination country. These charges are not included in the shipping cost and are outside our control.

If the recipient refuses to pay customs charges and the parcel is returned to us, we will contact you to arrange re-shipment (at your cost) or a partial refund for the physical cassette component only.

Order tracking

Once your physical Folklory is dispatched, you will receive a tracking number by email. You can track its progress on the SingPost website or through the carrier's local partner in your destination country.

You can also check the production status of your Folklory at any time using the tracking page link included in your order confirmation email (track.folklory.com).

Address changes

Please make sure your shipping address is correct at checkout. Personal-address changes can be made up to 3 business days before dispatch by emailing theteam@folklory.com.

Once your Folklory has been dispatched, we cannot change the delivery address.

Damaged or lost parcels

If your Folklory arrives damaged, please email theteam@folklory.com within 7 days of receipt with photos of the damaged parcel and speaker. We will arrange a replacement or refund at our discretion.

If your parcel does not arrive within the expected delivery window plus 14 days, please contact us. We will investigate with SingPost and arrange a replacement or refund if the parcel is confirmed lost.

Undeliverable parcels

If a parcel is returned to us as undeliverable (wrong address, unable to contact recipient, refused by recipient), we will contact you to arrange re-shipment (at your cost) or a partial refund for the physical cassette component only.

Contact

For any shipping question, please email theteam@folklory.com or WhatsApp +65 6782 2987.